Refund Policy
Last updated: May 2026
Thank you for shopping with [Your Store Name]. We want you to be satisfied with your purchase. This Refund Policy explains your rights and how refunds, returns, and exchanges are handled for customers in the United Kingdom.
1. Your Consumer Rights
Under the UK Consumer Contracts Regulations, you have the right to cancel most online orders within 14 days of receiving your goods for a full refund.
You then have another 14 days to return the items to us after informing us of your cancellation.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.
2. Eligibility for Returns
To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Products must be returned with original packaging, tags, and accessories where applicable.
- Proof of purchase or order confirmation is required.
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned unless faulty or damaged:
- Perishable goods
- Personal care or hygiene products
- Custom-made or personalised products
- Digital downloads or software keys once delivered
- Gift cards
- Items sealed for health protection or hygiene reasons once unsealed
4. Faulty, Damaged, or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery at:
Email: contact@nightmuse.co.uk
Please include:
- Your order number
- Photos of the issue
- A brief description
We will arrange a replacement, repair, or refund where applicable.
5. How to Request a Return
To start a return, contact us at:
Email: contact@nightmuse.co.uk
Please include:
- Full name
- Order number
- Reason for return
Once approved, we will provide return instructions.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
- We recommend using a tracked shipping service, as we are not responsible for lost returns.
7. Refund Processing
Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are non-refundable unless the return is due to our error.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your card provider or bank, as processing times may vary.
- If you still have not received your refund, contact us at contact@nightmuse.co.uk
9. Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact us to arrange an exchange.
10. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
Night Muse
London, UK
Email: contact@nightmuse.co.uk
Phone: 1234567890